What can I do if I have a complaint ?
It is our intention to provide you with a high level of customer service at all times, however, if you wish to register a complaint, please contact us:
In Writing: The Complaints Manager, Love Your Hut, CETA Insurance Limited, CETA House, Cromwell Business Park, Chipping Norton, Oxfordshire, OX7 5SR
By Phone: By Email:
If your complaint relates to a policy underwritten by an insurer at Lloyd's and you are dissatisfied with the response that you receive from us, you can refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Ultimately, should you remain dissatisfied with the response from any of the above, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service (FOS). http://www.financial-ombudsman.org.uk/
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odr